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Answers to what we get asked most.
Frequently asked questions
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Usually the delivery takes around 4–14 business days.
Shipping is available in Europe (excluding Russia, Ukraine, Kosovo, North-Macedonia, Serbia, Montenegro, Bosnia and Herzegovina, Albania and Moldova).
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. We do not refund the shipping fee. You can find more info at our refund policy.
Shipping costs typically range between €5 and €24 depending on your location.
At the moment, we are open to affiliate partnerships. When you have our mousepad, you can join our affiliate program, from which you'll get your own custom discount code. You can then promote the code to your audience. For every 5 sales in which people use your code, we'll send you a free mousepad. If you are interested, contact us at volcpads@gmail.com or use the contact form below.